At CeeNee, we are committed to protecting the privacy and security of any personally identifiable information (“Personal Information”) you provide us. Personal Information includes information that can be linked to a specific individual, such as name, address, phone number, or email address.
What information we collect
In an effort to keep our service as simple and easy as possible, we do not create, use or store profiles of our customers. We only record Personal Information and other information that we reasonably require to do business with you. On all ceenee.com pages that collect Personal Information, we specifically describe what information is required in order to provide you with the product you request.
We collect Personal Information when you:
- Purchase an Order
We collect your full name, email address and phone number each time you place an order with ceenee.com. For orders paid for by credit card we will also collect the credit card information, including card number, card type, security code, and expiry date.
- Tick ‘Remember my details for next time’ on the order page
We retain your full name, email address, phone number, shipping address when the customer tick ‘Remember my details for next time’ while placing an order.
- Register a New Account
We retain your username, full name, email address so you check your order history or reuse your details for next time order.
- Contact ceenee.com
We collect Personal Information such as your full name, email address and/or telephone number and feedback whenever you submit a technical support ticket or suggestion, provide feedback or comments or request assistance with an order .
Other information we collect:
- Statistical information
When you visit our site, we record general information about your visit for statistical purposes. These statistics do not contain any Personal Information.
How we use your information
We use your Personal Information only for the purpose of responding to and fulfilling your requests for our products.
Information collected on the ceenee.com site may be used to:
- Purchase ceenee.com products or services
Information collected when you purchase from us is used to charge your credit card (if applicable) and shipping services. We may also contact you about your experience for customer service and feedback purposes or to make any changes or cancellations to your order.
- Display your details when you place next order with us
We will only display your details if you have logged into your account while placing an order with us or you have ticked ‘Remember my details for next time’. This is done to reduce the information you need to type when you next place an order. Your full name, email address, phone number, shipping address are the only details stored when you select this option. We will also add any property you attempt to order to your shortlist for easier future access.
- Send newsletter email
We will only send newsletters to people that have opted in to receive them. Our newsletters provide information about the latest deals available on our website, and occasionally offer incentives for completing surveys or participating in competitions or promotions.
- Respond to your questions or suggestions
We will use your email address and/or telephone number to contact you when you submit a question or suggestion.
Who we share your information with
We do not disclose any information about customer orders to anyone except in the following circumstances:
- Service providers
We work with an online payment gateway provider and fraud detection provider to enable secure credit card transactions on ceenee.com. We provide credit card information (where applicable) relating to orders to enable them to process and screen the payment on our behalf. We may provide your address to the shipping carrier where you have requested shipment for a purchase. CeeNee only shares the necessary information to third parties to provide the requested products or services in your order.
- Legal obligations
We may be required by law to disclose information you provide us with for the purposes of obtaining products or services from ceenee.com. We may also disclose information against someone who poses a threat to our interests (such as customer fraud) or whose activities could cause harm to others.
How you control and access your information
We believe that site visitors and customers should have control over the collection and use of their Personal Information. Read more
Here’s how you can control and have access to your information:
- Newsletter subscription and unsubscription
If at any time you would like to either change your email address with us or unsubscribe from our newsletter you can:
1. Go to the “My Account” section of our site from the home page and follow the instructions to change your email address.
2. Tick “unsubscribe” when you receive our icontact newsletter.
- Order information
If at any time you would like to alter the Personal Information you provided us with your order, please contact us.
- Remember my details for next time
If at any time you would like us to stop remembering your details for the next time you order, untick “Remember my details for next time” the next time you place an order, or contact us.
If at any time you want to inquire about any of your Personal Information that we store, please contact us.
How we protect your information
To ensure the confidentiality of your Personal Information, we use leading security technology and procedures that are regularly reviewed and updated.
Our systems are configured with industry standard data encryption and firewall technology. When you send Personal Information to us over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.